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Operations Supervisor

Metro to Home

Supervise daily work assignments and follow up on the delivery of the expected performance results:


  • Complete shift briefing template to ensure the effective and consistent communication of relevant information to all employees
  • Assign and follow up with pickers and labelers on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion
  • Monitor schedules with Team Leaders to ensure the sequences of orders are picked based on priority shipments
  • Flag priority orders for inbound/outbound trailers
  • Give special attention to priority orders to ensure errors are reduced
  • Monitor and manage workload levels and availability of resources
  • Assess and determine overtime requirements on a timely basis
  • Meet daily to monitor document control and ensure workflow is maintained, shipments are not delayed, work assignments are issued timely and team cooperation is evident
  • Conduct daily/weekly shift meetings to ensure that staff is kept informed
  • Manage and provide leadership to staff including training of employees, obtaining performance results, organizing work assignments, and maintaining a productive, safe and motivational work environment.
  • Create and maintain an environment that promotes positive communication while fostering teamwork within the facility and the company.
  • Monitor analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
  • Maintain accurate daily and weekly timekeeping and attendance records to ensure proper payment of employee and temporary employees
  • Make sure Health & Safety program is follow
  • Ensure operation procedures, equipment & facilities follow company policies & legislative requirements,
  • Maintain close interaction with customer to develop strong relationships while assessing service requirements; communicate where appropriate. Maintain a good quality of customer product according to its standards and quality management system in place.
  • Strive for continuous improvement by soliciting employee suggestions and feedback and making recommendations.
  • Assist in the development of facility goals and strategies to support the overall business plan.
  • Implement and actively champion compliance with company policies & procedures.
  • Responsible for the follow up and to implant Quality system.
  • Other duties as required


  • College diploma in Business Management with focus in logistics management



  • Five (5) years distribution experience (some of which in a 3PL environment)
  • Two (2) years of supervisory experience



  • Proven communication skills both verbal and written
  • Thorough knowledge of company equipment
  • Service oriented with strong customer interaction skills and commitment
  • Ability to make sound decisions independently to obtain desired results
  • Strong interpersonal skills and a proven leadership ability within a solid team environment
  • Able to create own control tools through effective M.S. software applications knowledge primarily in excel & word
  • Good knowledge of an integrated Inventory Control/ ERP software
  • Analytical skills with familiarity of financial reports

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