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Transportation Order Management Processor

Transportation Order Management Processor prepares, and processes shipment transactions received from Metro’s WMS and customer WMS for invoicing of transport freight charges to Metro customers. As well, audits related to carrier invoiced charges that have been rejected due to discrepancy to the pre-established accruals. This position requires a close working relationship with Transportation.


  • Runs automated invoicing function in our TMS (TMW) that produces customer transportation charges
  • Reviews all transactions that cannot be run through the automated function and researches and applies missing information
  • Researches above missing information and corrects process to ensure data is available to allow for automated invoice processing
  • Reviews all carrier invoices rejected because of accrual miss-match
  • Researches above rejected invoices and corrects process, carrier rates either internal within TMS or with carrier to ensure accrual matching
  • Batch, enter, verify and reconcile transactions
  • Respond to customer billing inquiries.
  • Data entry of shipment detail including billing and carrier cost information for any manual entries
  • Printing of customer invoices when required
  • Produce customer spreadsheet invoicing when required
  • Updating billing records to finance account receivable ledgers
  • Maintain customer billing file with accurate and up to date billing and carrier information
  • Enter and maintain accuracy of customer and carrier rate tariffs in TMW
  • Intra department communication with primary desk and load planning staff to resolve day-to-day issues and questions
  • Maintain and process month end billing reports
  • Ensure the department determined deadlines for billing are met and that all problem billing questions are addressed with management
  • Perform related clerical duties such as filing, faxing and photocopying

Other duties as assigned


  • Completion of High School and preferably a College Diploma with at least one-year related experience; or equivalent combination of education and experience
  • 1 – 2 years working in Transportation


  • Proven communication skills both verbal and written
  • Knowledge of carrier and customer rate tariffs and their application
  • Positive attitude, capable of working under pressure and putting in extra time when required
  • Thorough knowledge with proven experience using MS Word and Excel
  • Service oriented with strong customer interaction skills
  • Ability to work with little supervision
  • Good analytical skills

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