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White Glove Delivery Services

Protect valuable products with premium white glove delivery services

Ensure your complex and high-value shipments are delivered with precision and care with Metro Supply Chain’s dedicated trucks and experienced teams.

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What is white glove delivery service?

White Glove Delivery is our premium logistics service for high-value, oversized or fragile items. We offer:

  • Careful handling
  • Configuration
  • Installation/on-site setup
  • Removal of packaging 
  • A coast-to-coast network
  • Highly trained teams
  • Specialized equipment
Metro Supply Chain is the trusted choice for projects that demand precision, professionalism and peace of mind.

white glove (1)

Handling your high-value products with care

Our skilled teams ensure the safe delivery, installation, assembly and configuration of your delicate, large or specialized shipments. We also provide end-user training when required. 

Why choose Metro Supply Chain’s white glove delivery?

professional_delivery

Professional delivery teams you can rely on

Metro Supply Chain’s experienced multi-person white glove teams provide specialized services, including expert wrapping, delivery, assembly, configuration and testing of equipment (even oversized items). We also handle the removal of equipment from customer sites.

security

Added security and enhanced safety measures

Ensure your shipments arrive safely with Metro Supply Chain's white glove delivery solutions. Certified for high-security operations, our teams follow stringent security protocols.

booking_portal

Easy-to-use online booking portal

Easily schedule all your white glove services through our user-friendly online booking platform.

communication

Efficient, real-time communication

Rely on our GPS technology to accurately track your shipment’s location and estimated arrival time.

performance_management

Exceptional performance management

Use our performance management and analytics tools to track your service level metrics. Our bilingual account managers provide prompt support and will adjust services to maintain top standards.

specialty_trucks

Specialty trucks and delivery equipment

Experience nationwide coverage with our fleet of specialized trucks, delivery equipment and trained drivers. From lift gates to cranes, stair navigation, heavy lifting capabilities, and air-ride transportation, our solutions suit all cargo.

route_optimization

Lower costs with route optimization

Enhance productivity with our route optimization technology, which leverages real-time data to decrease driving distances and minimize fuel expenses.

value_add_support

Value-added support

Enhance your experience with additional white glove services, offering blanket wrap, site surveys, crated shipments, on-site installation, setup, assembly and more.

professional_delivery

Professional delivery teams you can rely on

Metro Supply Chain’s experienced multi-person white glove teams provide specialized services, including expert wrapping, delivery, assembly, configuration and testing of equipment (even oversized items). We also handle the removal of equipment from customer sites.

security

Added security and enhanced safety measures

Ensure your shipments arrive safely with Metro Supply Chain's white glove delivery solutions. Certified for high-security operations, our teams follow stringent security protocols.

booking_portal

Easy-to-use online booking portal

Easily schedule all your white glove services through our user-friendly online booking platform.

communication

Efficient, real-time communication

Rely on our GPS technology to accurately track your shipment’s location and estimated arrival time.

performance_management

Exceptional performance management

Use our performance management and analytics tools to track your service level metrics. Our bilingual account managers provide prompt support and will adjust services to maintain top standards.

specialty_trucks

Specialty trucks and delivery equipment

Experience nationwide coverage with our fleet of specialized trucks, delivery equipment and trained drivers. From lift gates to cranes, stair navigation, heavy lifting capabilities, and air-ride transportation, our solutions suit all cargo.

route_optimization

Lower costs with route optimization

Enhance productivity with our route optimization technology, which leverages real-time data to decrease driving distances and minimize fuel expenses.

value_add_support

Value-added support

Enhance your experience with additional white glove services, offering blanket wrap, site surveys, crated shipments, on-site installation, setup, assembly and more.

Big or small, Metro Supply Chain delivers it all

  • Retail kiosks
  • Parcel lockers
  • ATM deliveries & installation
  • High-volume printing machines
  • Corporate and medical office furniture
  • Medium/large size medical equipment

Frequently asked questions about white glove delivery service

What is white glove delivery and what services are included?

White glove delivery is a premium delivery service that provides exceptional care and attention to detail for your high-value shipments. This includes services such as professional delivery teams, site surveys, crated shipments, blanket wraps, on-site delivery, assembly, installation, configuration and removal of packaging materials. Additional white glove delivery services include added security and enhanced safety measures, online booking portals, real-time communication and tracking updates, performance management and business analytics tools, bilingual service and route optimization technology.

How is white glove delivery different from standard delivery services?

White glove delivery services surpass the limitations of regular delivery options, specializing in the careful handling and transportation of unique, high-value or oversized items. Unlike standard delivery methods that typically end at leaving packages at a customer's doorstep, white glove services offer an elevated experience for both residential and commercial clients, including on-site product setup and installation.

What types of items require white glove delivery services?

White glove delivery services cater to the transport of high-value or delicate items, including retail kiosks, parcel lockers, substantial medical machinery, as well as furniture for corporate and medical offices. These items demand meticulous care and precision throughout delivery and setup. White glove providers bring specialized skills and equipment to guarantee their secure and flawless handling.

How do I choose the right white glove delivery provider for my needs?

When selecting a white glove delivery service, it’s crucial to evaluate key elements like experience, specialization, reputation and the range of services offered. Seek out a provider that not only understands your industry but also boasts a stellar track record for dependability and exceptional customer service. They should offer a comprehensive suite of services tailored to your unique needs. Leading white glove service providers will feature professional delivery teams, reinforced security and safety protocols, online booking systems, real-time updates and tracking, as well as tools for performance management, business analytics and route optimization technology.

What precautions are taken during a white glove delivery to protect items and the property?

Before items are dispatched, thorough inspections are carried out to confirm they are in perfect condition and fully prepared for shipment. Your service provider might also include pre-configuration options. To guarantee safety during transit, items are expertly packed. Specialized equipment like dollies, ramps, straps and even cranes may be employed to transport them safely and without harm.

Who uses white glove delivery?
White glove delivery caters to both individuals and businesses seeking meticulous care, accuracy, and ease in the receipt of goods. This service is particularly advantageous for items that are delicate, large or of substantial value, and for recipients who desire a smooth, effortless transition from delivery to installation.
What is the difference between white glove delivery and threshold delivery?
Threshold delivery involves leaving the item at the initial secure location, such as a front entrance or garage, without any assembly. In contrast, white glove delivery offers an elevated experience by transporting the item indoors, unboxing it, assembling it if necessary, and disposing of all packaging materials. This service is ideal for fragile, bulky or high-value products that demand special attention.
Can a 3PL help with white glove delivery?

Certainly. A third-party logistics provider (3PL) is crucial in facilitating white glove delivery, offering the specialized knowledge, infrastructure and comprehensive services required for seamless execution. These services encompass strategic expertise and meticulous planning, access to specialized carriers and equipment, complete end-to-end solutions, advanced technology and tracking systems and exceptional customer support.

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