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Omni-channel fulfillment services

Elevate your ecommerce and omni-channel retail fulfillment

Stay competitive with a third-party logistics (3PL) partner that delivers expert omni-channel fulfillment and builds resilient, cost-efficient cross-border supply chains tailored to your retail business.

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Omni-channel retail fulfillment

Enhancing your omni-channel retail fulfillment

Transform your retail supply chain with scalable, technology-driven solutions that save time, reduce costs and deliver exceptional customer experiences. Metro Supply Chain is trusted by top brands in apparel, footwear and housewares.

Tailored omni-channel fulfillment services for D2C & B2B businesses

Scalable DTC ecommerce fulfillment

Turn to us for all your ecommerce needs, from inventory management to shipping and returns. Our advanced WMS technology ensures complete fulfillment, while our diverse handling capabilities guarantee a premium unboxing experience.

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End-to-end wholesale fulfillment

Simplify your multi-channel supply chain with our wholesale fulfillment services. We manage your B2B logistics end-to-end, ensuring efficient and accurate order coordination from suppliers to stores.

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Cross-border fulfillment

Metro Supply Chain enables brands to expand across borders while delivering a fulfillment experience that feels local no matter where your customers are.

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Integrated transportation management

Achieve full supply chain visibility from inbound to last-mile and manage costs using our integrated logistics and transportation solutions, driven by top-tier TMS and WMS.

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Build a competitive omni-channel retail strategy

Stay ahead of competitors and exceed customer expectations with our expert team. Our in-house consultants, solutions engineers and improvement specialists optimize your business from planning to execution. Powered by advanced automation, real-time analytics and seamless integrations, Metro Supply Chain simplifies complex fulfillment and supports your growth.

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One trusted omni-channel retail partner

Unlock greater efficiencies with a trusted expert in omni-channel retail logistics. Our comprehensive, end-to-end supply chain solutions cover everything from inventory management and order fulfillment to seamless last-mile delivery.

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Cross-border ecommerce fulfillment

Streamline your supply chain with our cross-border expertise. Benefit from our industry knowledge, strategic warehouses and strong carrier partnerships for efficient operations.

localize_inventory

Localize inventory in country

Enhance order fulfillment by managing Canadian orders locally. Operating within Canada not only cuts costs but also boosts customer satisfaction with quicker delivery times.

in-house-kitting

Agile in-house kitting and packaging

Wow customers with our in-house solution for fast, accurate and personalized kitting. Whether it's stock or custom subscription kits, we ensure each package is tailored to perfection, for the perfect unboxing moment.

scalability

Resiliency & scalability

Adapt seamlessly to demand changes with our strategic planning, flexible fulfillment and contingency solutions. Our end-to-end services and BI tools provide the insights and support you need as your business grows and evolves.

omni-channel_retail_partner

One trusted omni-channel retail partner

Unlock greater efficiencies with a trusted expert in omni-channel retail logistics. Our comprehensive, end-to-end supply chain solutions cover everything from inventory management and order fulfillment to seamless last-mile delivery.

cross-border_ecommerce_new

Cross-border ecommerce fulfillment

Streamline your supply chain with our cross-border expertise. Benefit from our industry knowledge, strategic warehouses and strong carrier partnerships for efficient operations.

localize_inventory

Localize inventory in country

Enhance order fulfillment by managing Canadian orders locally. Operating within Canada not only cuts costs but also boosts customer satisfaction with quicker delivery times.

in-house-kitting

Agile in-house kitting and packaging

Wow customers with our in-house solution for fast, accurate and personalized kitting. Whether it's stock or custom subscription kits, we ensure each package is tailored to perfection, for the perfect unboxing moment.

scalability

Resiliency & scalability

Adapt seamlessly to demand changes with our strategic planning, flexible fulfillment and contingency solutions. Our end-to-end services and BI tools provide the insights and support you need as your business grows and evolves.

Supporting omni-channel retailers

Transparent reporting and end to-end visibility

Get real-time metrics with our user-friendly business intelligence tools. Easily access inventory counts, order statuses, fulfillment rates and shipment tracking.

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Simplified integrations and best-in-class automation

Leverage our cutting-edge technologies, integrations and automation to mitigate risks, boost production and optimize operations to improve your bottom line.

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End-to-end omni-channel retail services

Master fulfillment at every touchpoint with our complete suite of integrated omni-channel retail services.

Inbound logistics

Quickly access Canadian customers by keeping your imported goods in secure, conveniently located warehouses until the duties are settled.

Order management

Gain complete transparency of your inventory and orders through our advanced OMS, which integrates effortlessly with your supply chain systems.

Order fulfillment

Optimize your fulfillment strategy with transport planning, shipping management, a network of national dedicated and shared distribution centres and more.

Packaging and kitting

Focus on the big picture while we flawlessly execute on the details including assembly, labeling and gift wrapping.

Diverse order handling

Experience top-tier service for your distinctive products through our comprehensive range of order-handling solutions.

Warehouse management system

Streamline your needs with our advanced WMS solution for DTC channels, B2B wholesale fulfillment, order planning and easy returns.

Dynamic reporting

Stay connected to your daily operations with our integrated business intelligence tools, giving you full visibility across your supply chain for smarter decision-making

Returns management

Delight your customers with a hassle-free returns experience, expertly handled by our dedicated reverse logistics team.

Frequently asked questions about omni-channel fulfillment

What is omnichannel fulfillment?
Omnichannel fulfillment is a unified logistics strategy that integrates all sales channels, online, in-store, mobile and wholesale, into a single, seamless system. It enables retailers to deliver a consistent customer experience across every touchpoint, whether it's shipping from a warehouse, fulfilling from a store or offering in-store pickup for online orders. 
What is the difference between omnichannel fulfillment and multi-channel fulfillment?
While multi-channel fulfillment treats each sales channel as a separate entity with its own inventory and processes, omnichannel fulfillment connects all channels into one cohesive system. This allows for shared inventory, centralized order management and flexible fulfillment options, giving customers a smooth, consistent experience no matter how they shop.
What is the advantage to outsourcing fulfillment to Metro Supply Chain?
Outsourcing to Metro Supply Chain gives businesses access to advanced automation, scalable infrastructure, and deep logistics expertise. Metro Supply Chain’s fulfillment solutions reduce operational complexity, improve order accuracy and enable faster delivery, all while lowering costs and supporting growth. Our facilities are equipped with leading technology, ensuring high-speed, high-precision fulfillment even during peak seasons. 
How does Metro Supply Chain support omnichannel retail strategies?
Metro Supply Chain offers end-to-end solutions tailored for omnichannel retail, including inventory management, order orchestration, fulfillment, last-mile delivery and reverse logistics. Our advanced WMS and OMS platforms provide real-time visibility and seamless integration across all channels, helping retailers deliver consistent service and adapt quickly to changing consumer demands. 
What types of retailers benefit from Metro Supply Chain's omnichannel services?

Metro Supply Chain supports a wide range of retailers, including:

  • Apparel, footwear and lifestyle
  • Food and beverage
  • Health, beauty and wellness
  • Housewares
  • Home and office
  • Technology products

Brands with complex distribution needs, high SKU counts or seasonal demand spikes benefit most from Metro Supply Chain’s scalable, tech-enabled solutions that streamline fulfillment and elevate the customer experience. 

Does Metro Supply Chain handle direct-to-consumer fulfillment?
Yes, Metro Supply Chain offers comprehensive direct-to-consumer (DTC) fulfillment services designed to help brands deliver fast, accurate and personalized experiences. Our tech-driven ecosystem covers everything from inventory management and order processing to last-mile delivery and returns handling. With advanced automation, seamless ecommerce integrations, and scalable infrastructure, Metro Supply Chain enables businesses of all sizes to streamline operations and build stronger customer loyalty through efficient DTC logistics. 
Can Metro Supply Chain integrate with ecommerce systems?n header
Yes. Metro Supply Cain provides plug-and-play integrations with leading ecommerce platforms including Shopify and WooCommerce, as well as custom API solutions for more complex setups. These integrations ensure real-time data flow across inventory, orders, and customer interactions, streamlining operations and enhancing visibility.
Is Metro Supply Chain equipped to handle seasonal spikes in demand?
Yes. Metro Supply Chain is built for scalability. Our flexible infrastructure, predictive analytics, and contingency planning allow us to ramp up operations during peak seasons without compromising service quality. Retailers can rely on Metro Supply Chain to manage high order volumes, overflow inventory, and time-sensitive deliveries with precision.

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