Direct-to-consumer fulfillment services
Scale your brand with smarter fulfillment
Transform your logistics into a growth driver with scalable, tech-driven solutions for businesses of all sizes. From inventory management to two-day delivery, we streamline operations to help you grow.


What is direct to consumer fulfillment?
Direct-to-consumer (DTC) fulfillment involves shipping products directly to end customers, bypassing storefronts or wholesalers, for faster delivery and better control over the customer experience. It includes:
- Warehousing
- Order processing
- Picking & packing
- Shipping
- Returns management
Metro Supply Chain delivers scalable, tech-driven, end-to-end DTC fulfillment solutions. With every delivery, we help your brand leave a lasting impression and build stronger customer loyalty.

End-to-end fulfillment expertise
Our D2C fulfillment ecosystem covers every stage of your supply chain, from inventory management to last-mile delivery. Designed to handle complexity and unpredictability, our integrated solutions ensure fast, accurate, and seamless execution to meet the demands of your growing business.

Innovation that drives growth
Gain a competitive edge with fulfillment solutions built on advanced technology. Our intelligent platform leverages:
- Advanced automation (Goods-to-person, AVGs, AMRs, Cobots, etc)
- Seamless integrations
- Real-time analytics
- Business intelligence
Our technology stack integrates and grows with your business, unlocking greater efficiency, speed, and operational precision at every stage.
Our services for direct-to-consumer fulfillment
Our direct-to-consumer fulfillment solutions combine advanced technology and logistics expertise to help brands grow, streamline operations, and deliver exceptional customer experiences with confidence.
Warehousing
Transform your complex distribution needs into strategic opportunities for growth.
Learn moreValue-added services
Make a lasting impression with specialized kitting, gift wrapping, personalization, and more.
Learn moreReverse logistics
Manage returns, repairs, and product recovery efficiently while boosting customer satisfaction.
Learn moreContract packaging
Drive value with flexible, transparent, automated operations that scale with you.
Learn moreTechnology and automation
Enhance your operations with effortless tech-integrations, BI, and advanced automation.
Learn moreLast-mile delivery
Optimize speed, visibility, and cost-efficiency from inbound freight to last-mile delivery.
Learn moreWhy choose Metro Supply Chain for D2C fulfillment?
Unlike traditional providers that rely on rigid, predictable forecasting, we specialize in supporting the dynamic needs of early-stage businesses right through to enterprise brands. Our scalable logistics solutions grow with you, delivering world-class service every step of the way.
Agility and scalability
Adapt to growth or shifting market demands with flexible solutions that meet your needs, from startup to enterprise.
Seamless integration
Simplify operations with our advanced tech stack, integrating with platforms like Shopify for real-time insights into inventory, orders, and business performance.
Speed to market
Launch fulfillment operations quickly with our streamlined implementation process, giving you the competitive edge to seize market opportunities.
Unmatched accuracy
Our twice-scanned inventory management process ensures a 99% order accuracy rate, delivering a seamless experience for your customers.
Nationwide 2-day shipping
Reach 98% of North American consumers with reliable two-day shipping, meeting the demand for fast, efficient delivery.
Customized branding options
Stand out with tailored packaging and branding solutions that enhance your customers' unboxing experience.
Hassle-free returns management
Simplify reverse logistics with a user-friendly returns process that builds customer trust and loyalty.
Customer-centric support
Our dedicated customer support team ensures a positive shopping experience, addressing inquiries and resolving issues promptly.
Agility and scalability
Adapt to growth or shifting market demands with flexible solutions that meet your needs, from startup to enterprise.
Seamless integration
Simplify operations with our advanced tech stack, integrating with platforms like Shopify for real-time insights into inventory, orders, and business performance.
Speed to market
Launch fulfillment operations quickly with our streamlined implementation process, giving you the competitive edge to seize market opportunities.
Unmatched accuracy
Our twice-scanned inventory management process ensures a 99% order accuracy rate, delivering a seamless experience for your customers.
Nationwide 2-day shipping
Reach 98% of North American consumers with reliable two-day shipping, meeting the demand for fast, efficient delivery.
Customized branding options
Stand out with tailored packaging and branding solutions that enhance your customers' unboxing experience.
Hassle-free returns management
Simplify reverse logistics with a user-friendly returns process that builds customer trust and loyalty.
Customer-centric support
Our dedicated customer support team ensures a positive shopping experience, addressing inquiries and resolving issues promptly.
Insights
How advanced 3PL distributed order management powers smarter, scalable retail fulfillment
Metro Supply Chain to introduce a state-of-the-art automated facility to support customer growth
Top 10 key factors to consider when choosing a UK 3PL fulfilment partner
Frequently asked questions about direct-to-consumer fulfillment
What is the difference between business to consumer (B2C) and direct-to-consumer (D2C)?
What services are included in your D2C fulfillment?
Metro Supply Chain’s D2C fulfillment offers comprehensive end-to-end logistics solutions, including:
- Warehousing & inventory management
- Order picking, packing & shipping
- Contract packaging
- Real-time tracking & notifications
- Returns processing & reverse logistics
- Cross-border support & regulatory compliance
How fast is delivery?
Is there support for returns management?
Can you handle branded or custom packaging?
Can you support cross-border or localized North American fulfillment?
Can you manage high-volume seasonal demand?
What are direct-to-consumer (d2c) products?
D2C products are sold directly from the brand to the customer, typically through online channels. Common categories include:
- Apparel & fashion
- Health & beauty
- Electronics & accessories
- Home goods & furniture
- Food & beverage
These products often feature unique branding, personalized offerings, and a focus on creating strong customer relationships.