What can we help you find?

Home
Direct-to-consumer fulfillment services

Scale your brand with smarter fulfillment

Transform your logistics into a growth driver with scalable, tech-driven solutions for businesses of all sizes. From inventory management to two-day delivery, we streamline operations to help you grow.

Hero
section_321_fulfillment_COMPRESSED

What is direct to consumer fulfillment?

Direct-to-consumer (DTC) fulfillment involves shipping products directly to end customers, bypassing storefronts or wholesalers, for faster delivery and better control over the customer experience. It includes:

  • Warehousing
  • Order processing
  • Picking & packing
  • Shipping
  • Returns management

Metro Supply Chain delivers scalable, tech-driven, end-to-end DTC fulfillment solutions. With every delivery, we help your brand leave a lasting impression and build stronger customer loyalty. 

End-to-end

End-to-end fulfillment expertise

Our D2C fulfillment ecosystem covers every stage of your supply chain, from inventory management to last-mile delivery. Designed to handle complexity and unpredictability, our integrated solutions ensure fast, accurate, and seamless execution to meet the demands of your growing business.

automation-to-optimize-and-grow-river-1-1

Innovation that drives growth

Gain a competitive edge with fulfillment solutions built on advanced technology. Our intelligent platform leverages: 

  • Advanced automation (Goods-to-person, AVGs, AMRs, Cobots, etc)
  • Seamless integrations
  • Real-time analytics
  • Business intelligence 

Our technology stack integrates and grows with your business, unlocking greater efficiency, speed, and operational precision at every stage. 

Our services for direct-to-consumer fulfillment

Our direct-to-consumer fulfillment solutions combine advanced technology and logistics expertise to help brands grow, streamline operations, and deliver exceptional customer experiences with confidence. 

Why choose Metro Supply Chain for D2C fulfillment?

Unlike traditional providers that rely on rigid, predictable forecasting, we specialize in supporting the dynamic needs of early-stage businesses right through to enterprise brands. Our scalable logistics solutions grow with you, delivering world-class service every step of the way. 

agility-new

Agility and scalability

Adapt to growth or shifting market demands with flexible solutions that meet your needs, from startup to enterprise.

laptop_checkmark-new

Seamless integration

Simplify operations with our advanced tech stack, integrating with platforms like Shopify for real-time insights into inventory, orders, and business performance.

truck_star-new

Speed to market

Launch fulfillment operations quickly with our streamlined implementation process, giving you the competitive edge to seize market opportunities.

clipboard_box_checkmark-new

Unmatched accuracy

Our twice-scanned inventory management process ensures a 99% order accuracy rate, delivering a seamless experience for your customers.

home_delivery-new

Nationwide 2-day shipping

Reach 98% of North American consumers with reliable two-day shipping, meeting the demand for fast, efficient delivery.

b_2_c-new

Customized branding options

Stand out with tailored packaging and branding solutions that enhance your customers' unboxing experience.

reverse_logistics-new

Hassle-free returns management

Simplify reverse logistics with a user-friendly returns process that builds customer trust and loyalty.

post_sales_support-new

Customer-centric support

Our dedicated customer support team ensures a positive shopping experience, addressing inquiries and resolving issues promptly.

agility-new

Agility and scalability

Adapt to growth or shifting market demands with flexible solutions that meet your needs, from startup to enterprise.

laptop_checkmark-new

Seamless integration

Simplify operations with our advanced tech stack, integrating with platforms like Shopify for real-time insights into inventory, orders, and business performance.

truck_star-new

Speed to market

Launch fulfillment operations quickly with our streamlined implementation process, giving you the competitive edge to seize market opportunities.

clipboard_box_checkmark-new

Unmatched accuracy

Our twice-scanned inventory management process ensures a 99% order accuracy rate, delivering a seamless experience for your customers.

home_delivery-new

Nationwide 2-day shipping

Reach 98% of North American consumers with reliable two-day shipping, meeting the demand for fast, efficient delivery.

b_2_c-new

Customized branding options

Stand out with tailored packaging and branding solutions that enhance your customers' unboxing experience.

reverse_logistics-new

Hassle-free returns management

Simplify reverse logistics with a user-friendly returns process that builds customer trust and loyalty.

post_sales_support-new

Customer-centric support

Our dedicated customer support team ensures a positive shopping experience, addressing inquiries and resolving issues promptly.

Insights

Frequently asked questions about direct-to-consumer fulfillment

What is the difference between business to consumer (B2C) and direct-to-consumer (D2C)?
Business to consumer refers to any business that sells products or services to consumers, often through third-party channels like retailers, wholesalers, or online marketplaces. Direct-to-consumer is a subset of B2C where the brand sells directly to customers through its own channels, such as its website, app, or physical store, without intermediaries. This gives the brand full control over pricing, customer experience, and data. 
What services are included in your D2C fulfillment?

Metro Supply Chain’s D2C fulfillment offers comprehensive end-to-end logistics solutions, including: 

  • Warehousing & inventory management 
  • Order picking, packing & shipping 
  • Contract packaging 
  • Real-time tracking & notifications 
  • Returns processing & reverse logistics 
  • Cross-border support & regulatory compliance 
How fast is delivery?
We offer 1–4-day shipping across Canada, the U.S., and the UK. 
Is there support for returns management?
Metro Supply Chain’s returns management services include warranty and recall support, in-house repair and refurbishment, resale through secondary markets, and eco-friendly recycling and disposal. With a focus on customer satisfaction and sustainability, Metro Supply Chain enables brands to recover value from returned goods while reducing waste and maintaining quality standards. 
Can you handle branded or custom packaging?
Metro Supply Chain’s value-added services enhance DTC fulfillment by offering scalable solutions like kitting, assembly, and product customization, including engraving, embroidery, and branded packaging. These services streamline operations, improve order accuracy, and create memorable unboxing experiences. Additional offerings include FBA prep for Amazon sellers and in-house print and mail services to support marketing and brand consistency. 
Can you support cross-border or localized North American fulfillment?
Metro Supply Chain provides seamless cross-border logistics and tailored distribution across North America to help brands reach customers quickly and efficiently. With facilities strategically located throughout Canada and the U.S., we offer faster delivery and localized inventory placement to optimize coverage and reduce costsOur team expertly manages customs clearance and regulatory compliance to ensure smooth operations and peace of mind. 
Can you manage high-volume seasonal demand?
Yes! Metro Supply Chain’s scalable infrastructure, smart forecasting tools, and flexible labor programs enable us to handle high-volume seasonal demand efficiently, keeping your orders moving, even at peak times. 
What are direct-to-consumer (d2c) products?

D2C products are sold directly from the brand to the customer, typically through online channels. Common categories include: 

  • Apparel & fashion 
  • Health & beauty 
  • Electronics & accessories 
  • Home goods & furniture 
  • Food & beverage 

These products often feature unique branding, personalized offerings, and a focus on creating strong customer relationships. 

Want to know more?