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Last-Mile Delivery Solutions

Give your customers choice, convenience and control

Ensure an exceptional last-mile experience from order to delivery at your customer’s home. Making more than seven million successful deliveries each year to over 98% of Canadian postal codes, our flexible parcel and big and bulky solutions scale with you.

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What is last-mile delivery?

Last-mile delivery is the final step in the supply chain, where goods are transported from our distribution center to your customer’s doorstep.

Metro Supply Chain’s last-mile delivery offers:

Flexible delivery for everything from small parcels to big and bulky items
Nationwide coverage to reach customers wherever they are
Real-time tracking, powered by advanced transportation management systems
Experienced logistics teams and responsive customer service for smooth execution
Speed, accuracy, and convenience that elevate customer satisfaction

Last-mile delivery solutions

Ensure your customers enjoy fast, reliable, same-day and next-day parcel delivery across Canada with our expert team and advanced technology.

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From pickup to delivery and professional installation of your oversized and specialty goods, our expert handlers and drivers ensure a seamless experience at every stage.

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Industries we serve

Metro Supply Chain’s last-mile delivery solutions are built for businesses that require precision, speed, and care, including:

Apparel, footwear, and retail

Consumer packaged goods

Food and beverage

Healthcare, beauty, and wellness

Home, office, furniture and appliances

Regulated consumer goods

Technology and consumer electronics

Medical and lab equipment

Self-serve kiosks

Whether you're shipping small packages or oversized items, our specialized teams and nationwide network ensure every delivery is handled with professionalism and efficiency.

Advanced technology in last-mile delivery

Seamless integration of our transportation management system (TMS) and warehouse management system (WMS) ensures a reliable and efficient last-mile experience.

This unified platform provides:

Real-time tracking
Full visibility from pick-up to doorstep
Live customer updates via SMS and email

Predictive AI optimizes routes dynamically throughout the day, improving on-time performance while reducing fuel use and environmental impact.

Frequently asked questions about Metro Supply Chain’s last-mile delivery

Last-mile delivery is the final step in the supply chain, where goods are transported from a distribution hub or fulfillment center directly to the customer’s doorstep. It’s often the most complex and customer-visible part of the delivery process, making it a key driver of satisfaction and brand loyalty.

Metro Supply Chain’s last-mile delivery process includes:

Order pickup from a fulfillment center or warehouse

Route optimization using AI-powered tools for speed and efficiency

Real-time tracking and customer notifications via SMS and email

Delivery to the customer, with proof of delivery (photo or signature)

Optional setup or installation for oversized or specialty items

This tech-enabled approach ensures accuracy, transparency, and a smooth experience from dispatch to doorstep.

No—you don’t need to use Metro’s fulfillment services to access last-mile delivery. Metro can integrate with your existing fulfillment operations and provide standalone last-mile solutions, including pickup from your facility, delivery scheduling, and branded customer communications.

Yes. Metro offers flexible pickup options from your own facility, whether it’s a dedicated warehouse, shared space, or third-party fulfillment center. Their fleet and logistics network are equipped to handle pickups across North America ensuring seamless integration with your existing operations.

Metro stands out for its:

Nationwide coverage across 98% of Canadian postal codes

Expert handling of both small parcels and big & bulky items

White glove services including setup and packaging removal

Sustainability focus, with electric vehicles and carbon-conscious routing

Advanced technology, offering real-time tracking and predictive delivery tools

Customer-first approach, designed to elevate brand experience and loyalty

With over 7 million successful deliveries annually, Metro is a trusted partner for brands that want reliability, flexibility, and scale.

Delivery times vary based on location, service level, and product type:

Same-day or next-day delivery in major metro areas

1–4 day shipping across Canada and the U.S.

Scheduled delivery windows for oversized or specialty items

Metro Supply Chain’s route optimization and dispatch hubs help minimize delays and ensure timely, predictable delivery, even during peak seasons.

Metro Supply Chain also prioritizes transparent communication, keeping customers informed about delivery status and any exceptions that may occur. When issues do arise, such as delays, misrouted packages, or damaged goods, our dedicated teams work quickly to reroute shipments, coordinate replacements, or resolve problems with minimal disruption while keeping the customers informed.

Metro Supply Chain maintains a high standard for delivery excellence by partnering with trusted drivers who undergo thorough screening and quality assurance protocols. These measures ensure that every delivery reflects the professionalism and reliability our clients expect, right to the customer’s doorstep. Our big and bulky delivery division proudly maintains a 4.8 out of 5 Google review rating based on over 7,300 reviews, reinforcing our reputation for dependable, brand-enhancing services.

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What can we help you find?

Last-Mile Delivery Solutions

Give your customers choice, convenience and control

What is last-mile delivery?

Last-mile delivery solutions

Last-mile parcel delivery

Last-mile big & bulky delivery

Industries we serve

Advanced technology in last-mile delivery

Frequently asked questions about Metro Supply Chain’s last-mile delivery

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